Terms & Conditions (“Terms”)

Last Amended: May 17, 2023

1. Introduction
These terms and conditions govern the contractual relationship between RRM Plumbing and Heating Limited and its customers.
2. Cancellation
If the customer wishes to cancel the agreed upon contract, a written notice must be provided to RRM Plumbing and Heating Limited. Any work performed up to the date of cancellation will be billed and paid for by the customer. Cancellations within 48 hours of the start date of the job will be charged at 20% of the total job cost, unless under agreeable circumstances.
3. Payment
All jobs require 50% upfront payment for outlay of materials. The remaining payment is due within 7 days of completion of the job. If payment is not received within the agreed upon timeframe, RRM Plumbing and Heating Limited reserves the right to charge interest on the outstanding balance at a rate of 5% per month until the balance is paid in full.
4. Liability
RRM Plumbing and Heating Limited will not be held liable for any damage, loss, or injury resulting from work carried out by its employees or contractors. The customer is responsible for ensuring that the work area is safe and free from any hazards.
5. Warranty
RRM Plumbing and Heating Limited provides a warranty on all parts and labour for a period of 12 months from the date of completion of the job. This warranty does not cover damage resulting from misuse or negligence by the customer.
6. Disputes
In the event of a dispute between RRM Plumbing and Heating Limited and the customer, both parties agree to attempt to resolve the dispute through mediation. If mediation is unsuccessful, the dispute will be resolved in accordance with the laws of the United Kingdom.
7. Governing Law
These terms and conditions are governed by the laws of the United Kingdom.
8. Entire Agreement
These terms and conditions constitute the entire agreement between RRM Plumbing and Heating Limited and the customer and supersede all prior agreements and understandings, whether written or oral.

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